Tumblr FAQ

How do I install a Tumblr Theme?

Storyware’s Tumblr themes can be purchased from the Tumblr Theme Garden.

Installing a theme purchased on the Tumblr Theme Garden

Tumblr makes this super simple. If you can’t figure it out, we suggest you check out Tumblr support.

Do you provide email support for your free themes?

We only provide email support for our premium themes. However, there is plenty of documentation on our free theme, Radiant, to help you out.

We still want to hear from you if you are experiencing issues with Radiant. If you think you have discovered a bug with Radiant, please shoot us an email. We will do our best to address any issues that we can reproduce.

Do you provide email support for your premium themes?

Yes, we do. Please contact us here.

We will provide support by answering questions about Storyware’s themes and the features of those themes. Questions about enhancements or customizations not related to existing features are not included in support. However, we are happy to provide a quote for customizations.

You will typically receive a response within two business days.

Can I get a refund?

Tumblr manages all refunds. Storyware does not have any control over refunds. You can view Tumblr’s refund policy here.

How do I enable the mobile version of the theme?

At this time, Kono, MallowRadiant, and Ballard are the only responsive themes. This means that for these themes, you can enable the mobile view to create an optimal viewing experience for your blog visitors.

For either theme, go to the “Advanced options” section of your Customization page.

Make sure you toggle OFF “Use default mobile theme” to enable the mobile view.

How do I create a page?

We get asked a lot about creating pages on Tumblr. We recommend that you read this on Tumblr’s support site.

How do I create a sticky post?

Sticky posts let you highlight one post at the top of your blog, regardless of when you posted it.

  

Let’s say you always want to display at the top of your blog:

  • An “About Me” post
  • Your most recent original long-form blog post
  • An introductory video
  • A quote that you live by, or
  • An advertisement

The sticky post feature allows you to do any of these things. With the sticky tag you can highlight whatever you want in your blog’s top spot. (The theme will not display the sticky post twice on your blog and it will only appear at the top of your blog.)

Here’s how you set it up: In the customize section, enter the sticky tag and use that tag on the post that you would like to always display at the top of your blog. The most recent blog post with the sticky tag will always appear at the top.

These steps will work with any of our Tumblr themes.

Here is how Mallow displays sticky posts:

Here is how Ballard displays sticky posts:

Here is how Metropolis displays sticky posts:

Here is how Candor displays sticky posts:

Here is how Single A displays sticky posts:

Here is how Radiant displays sticky posts:

Here is how Kono displays sticky posts:

How do I set up Featured Posts?

Featured posts let you highlight your most recent posts with a particular tag. This is great if you want to highlight posts after they’ve left your homepage.

Mallow displays featured posts in the sidebar:

Ballard displays featured posts in the footer:

Candor displays up to 4 featured posts by clicking the “Featured Posts” button in the header:

Metropolis displays up to 2 featured posts in the About section:

 

How do I add my recent Instagram posts?

This guide will show you how to add your recent Instagram photos to your Tumblr theme.

These steps will work with any of our premium Tumblr themes.

You can generate your Instagram token as highlighted in the video at:

You can also enter a heading/label that is displayed with the Instagram section and the number of photos to display within the Instagram section.

In Ballard, the photos will appear in the footer:

In Mallow, the photos can appear in the sidebar or footer. The default display is in the footer, but you can move your Instagram photos to the sidebar by checking “Move Instagram to Sidebar”. This screenshot shows the photos in the sidebar:

In Candor, the photos will appear in the About area:

In Metropolis, the photos will appear in the About area:

In Single A, the photos will appear in the sidebar.

In Radiant, Instagram will appear before the footer.

In Kono, Instagram will appear in the footer.

How do I display my recent Flickr photos?

This guide will show you how to display your recent Flickr photos to your Tumblr.

These steps will work with any of our premium Tumblr themes.

You should also enter a heading/label that is displayed with the Flickr section and the number of photos to display within the Flickr section.

In Ballard, the photos will appear in the footer:

In Mallow, the photos can appear in the sidebar or footer. The default display is in the footer, but you can move your Flickr photos to the sidebar by checking “Move Flickr to Sidebar”:

In Candor, the photos will appear in the About area:

In Metropolis, the photos will appear in the About area:

How do I display my recent tweets?

Please view Tumblr’s support documentation  here.

How do I connect my Tumblr site with Facebook?

Please view Tumblr’s support documentation here.

How do I set up blog comments?

Disqus comments let your readers comment on posts you make on your blog.

You can add comments by using Disqus. If you have an account, you will copy the shortname you designated for your blog when setting up your Disqus account and paste it into the “shortname” field in the blog’s customize section.

Disqus comments are available with Mallow, Ballard, Candor, Single A, Metropolis, and Radiant. 

How can I use Google fonts?

Google Fonts lets you choose from hundreds of custom fonts to use on your blog. See our video guide below to learn how to set them up!

These steps will work with Mallow, Ballard, Candor, Kono, and Metropolis.

How do I set up Google Analytics?

Google Analytics lets you track the traffic you get on your blog.

Copy your Google Analytics site ID (e.g., UA-XXXXXX-X) from your Google Analytics account and paste into the “GA Tracking ID” field in the customize section.

These steps will work with any of our Tumblr themes.

How do I enable Clicky Analytics?

To enable Clicky analytics on your blog, copy your Clicky site ID from your Clicky account and paste it into the “Clicky Site ID” field in the customize section.

This works with our Single ACandor, Metropolis, and Ballard themes.

How do I set up Google Webmaster Tools with my theme?

Google Webmaster Tools allows you to see how your site appears to search engines so you can optimize and increase your rank.

To verify your blog for Google Webmaster Tools, sign in to your account and navigate to the Verify screen, then choose the “Alternate Methods” tab. Select “HTML tag” which will generate a piece of code. Copy the asynchronous snippet, indicated in bold.

<meta name=”google-site-verification” content=” copy the snippet between these quotes” />

Paste the snippet into the Google Webmaster Tools box in the customize section of your theme.

Google Webmaster Tools is offered with all of our themes.

What is developer mode?

Developer Mode was created for internal testing purposes while we developed our themes.

User should not enable Developer Mode–if you would like to tweak the theme, you can do so by editing the HTML or adding custom CSS in “Advanced Options” within the customize section.